At Coffee Novice our goal is to bring you the highest quality, freshly roasted, best tasting, ethical, specialty coffee. And yes, we know, everybody claims the same thing. The difference is, we stand behind our coffee.

We want the best; this is coffee we drink everyday ourselves and we love it. We know you will too. We’re so confident of our coffee that we’re offering you a satisfaction guarantee, no questions asked. Although we’d appreciate your feedback, obviously!

Our Guarantee is simple, if you purchase our coffee and you’re not impressed you can return the unused portion for a full refund (minus the shipping costs).

If there is ever a reason you don’t like it, Contact Us to arrange the return.

There are, as always, a few conditions:

  • If you return an empty or near empty bag we’ll know you like our coffee really and won’t accept it back
  • You must notify us and return the coffee within 14 days of the purchase date. This is fresh coffee after all, and you really should’ve tried it sooner
  • If you buy multiple bags of coffee, please don’t try every bag before you decide to return them. We would hope you’d know if you like our coffee or not within the first bag
  • Gift purchases cannot be returned
  • You must book in the return with us first, we’ll confirm the return address and a returns number. If you send it back without a returns number, we will not be able to offer you your money back and cannot return your coffee