Find your next favourite coffee, choose the right grind and get answers to common ordering questions. Whether you’re discovering speciality coffee or exploring something new, we’re here to help.
Choosing your coffee
Which coffee should I choose?
Start with the flavours you enjoy: choose Pecan Sweet for sweet pecan, toffee and milk chocolate notes, or Berry Nice for berry flavours that become mellow vanilla and milk chocolate notes with milk. For a darker, richer cup, try The Not So Novice; for smooth, nutty coffee, explore Brazil Single Origin.
Explore our single origin coffees, coffee blends and decaf coffees.
Which coffee is a good starting point for a beginner?
Pecan Sweet is a good starting point if you enjoy smooth, sweet coffee, particularly with milk. Choose the grind that matches your brewing equipment, or select whole beans if you have a grinder.
Which coffee is good for lattes and cappuccinos?
Pecan Sweet creates a smooth, sweet cup with toffee and milk chocolate flavours, while Berry Nice brings mellow vanilla and milk chocolate notes when paired with milk. For a bolder latte or cappuccino, choose The Not So Novice.
Which coffee should I choose for a bold, chocolatey flavour?
Try The Not So Novice, a darker-roasted, full-bodied Arabica blend with caramel and dark chocolate tasting notes. It’s a good choice if you prefer a richer coffee.
What is the difference between single origin coffee and a blend?
Single origin coffee comes from one origin and highlights its particular characteristics, while a blend combines coffees from different origins to create a flavour profile. Coffee Novice offers both so you can explore different styles.
Read more about single origins and blends.
Do you sell decaf coffee?
Yes, The Swiss Decaf is a Brazilian Arabica coffee with smooth, nutty and dark chocolate tasting notes. Choose your preferred size and grind on its product page.
Can you help me find a coffee I’ll enjoy?
Absolutely. Email info@coffee-novice.com with how you brew, whether you drink your coffee black or with milk, and the flavours you enjoy, and we’ll help you choose.
Grind options and bag sizes
Can I buy whole beans or ground coffee, and which grind should I choose?
We offer whole beans and cafetière, espresso and filter grind options. Choose cafetière grind for a French press, filter grind for filter brewing, espresso grind for an espresso machine, or whole beans if you have a grinder or bean-to-cup machine.
Can I use your coffee in a bean-to-cup machine?
Yes, choose the whole bean option for a bean-to-cup machine. Follow your machine manufacturer’s guidance when adjusting the grind and brewing settings.
Do I need a coffee grinder?
You only need a grinder if you buy whole beans and your coffee machine does not have one built in. Otherwise, select our cafetière, filter or espresso grind to suit your brewing method.
What bag sizes are available?
Our coffee blends are available in 250g, 500g and 1kg bags, while our single origin coffees come in 250g and 1kg bags. Select your preferred size and grind on the product page before adding to your basket.
Browse the complete coffee collection.
Brewing and storing your coffee
How should I store my coffee?
Keep your coffee tightly sealed in a cool, dry cupboard, away from sunlight, heat and moisture. If you transfer it to another container, choose an airtight one.
How much coffee should I use in a cafetière?
A useful starting point is 15g of coffee for every 250ml of water, using cafetière grind. Adjust the amount to suit your taste and the size of your cafetière.
Delivery and ordering
How much is delivery?
Coffee shipping is £2.50 per order, with free delivery on coffee orders over £20 to UK mainland addresses. Accessory shipping is £3 per order to UK mainland addresses.
For full delivery information, including regional charges, read our Delivery Information page.
When are orders dispatched?
Orders placed Monday to Friday, excluding bank holidays, between 8.30am and 1pm are packed and dispatched on the same day, subject to stock availability. Dispatch is when your order leaves us, rather than when it arrives.
How long does delivery take?
Our Delivery Information page gives a normal delivery estimate of 1–2 working days. This is an estimate, not a guaranteed arrival date; see Delivery Information for full details.
What happens if an item is out of stock?
We will contact you to let you know and offer you the option to change or cancel your order.
Returns and customer support
What if I don’t enjoy my coffee?
If your coffee isn’t to your taste, please read our Refund Policy for details of our Money Back Guarantee, eligibility and how to arrange a return. Email info@coffee-novice.com before sending anything back; your statutory rights are unaffected.
How can I contact customer service?
Email info@coffee-novice.com for help with your order, choosing a coffee or selecting the right grind. For an existing order, include your order number so we can help you more easily.